Warranty Period
Horizon Hobby, Inc., (Horizon) warranties that the Products
purchased (the "Product") will be free from defects in materials
and workmanship at the date of purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser ("Purchaser")
and is not transferable. REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products purchased
from an authorized Horizon dealer. Third party transactions are
not covered by this warranty. Proof of purchase is required for
warranty claims. Further, Horizon reserves the right to change
or modify this warranty without notice and disclaims all other
warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NONINFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER´S INTENDED USE.
(c) Purchaser Remedy- Horizon´s sole obligation hereunder
shall be that Horizon will, at its option, (i) repair or (ii) replace,
any Product determined by Horizon to be defective. In the event
of a defect, these are the Purchaser´s exclusive remedies. Horizon
reserves the right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at the sole
discretion of Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or to any part
of the Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any goods
by Purchaser must be approved in writing by Horizon before
shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY
CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS
BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY. Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is asserted.
As Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed nor accepted
for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised
to return this Product immediately in new and unused condition to
the place of purchase.
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be
operated with caution and common sense and requires some
basic mechanical ability. Failure to operate this Product in a safe
and responsible manner could result in injury or damage to the
Product or other property. This Product is not intended for use
by children without direct adult supervision. The Product manual
contains instructions for safety, operation and maintenance. It is
essential to read and follow all the instructions and warnings in
the manual, prior to assembly, setup or use, in order to operate
correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to
productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is available at
www.horizonhobby.com on the Support tab. If you do not have
internet access, please include a letter with your complete name,
street address, email address and phone number where you
can be reached during business days, your RMA number, a list
of the included items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired
or replaced free of charge. Repair or replacement decisions are
at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for repair
you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include
this request with your repair. Non-warranty repair estimates will
be billed a minimum of hour of labor. In addition you will
be billed for return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please note:
non-warranty repair is only available on electronics and model
engines.
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should
be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns
regarding this product or warranty.