Horizon Hobby, LLC Service Terms & Conditions (Subject to Change Without Notice)

By submitting this request or sending your product to us, you agree to the Horizon Hobby Service Center Terms and Conditions.

• WARNING: Do NOT return LiPo batteries, products containing fuel or other hazardous material, as fire, collateral damage, and/or serious injury can occur. Horizon is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Please consult your shipper to understand shipping restrictions.
• All items should be packed to assure no damage is incurred during shipping. Please insure all packages and avoid shipping methods or carriers that do not provide tracking. All merchandise is the responsibility of the shipper until it arrives to Horizon. Therefore, Horizon is not responsible for items lost or damaged in transit.
• Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Horizon. Warranties apply only to original purchaser and are not transferable. Collateral damage is NOT covered by manufacturer warranty. Horizon is not responsible for any loss of data or information associated with service. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com.
• All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. All charges for service parts, labor, shipping and other fees are your responsibility. Nonpayment can result in confiscation of equipment.
• Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product.
• Horizon service is limited to Product compliant in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded.